I want your shopping experience to be blooming fantastic, so I’ve put together some answers to your frequently asked questions about returns, refunds, and exchanges.

I changed my mind.

I understand there’s so many beautiful designs to choose from, however I don’t offer refunds or exchanges for change of mind. So please make sure to double-check your choices before completing your order!

The item I received is damaged! What should I do?

Oh no, I’m sorry to hear that! If the product you received is faulty, please reach out to me within 7 days of the delivered date. Just shoot me an email at [email protected], and I’ll make it right. Check your email for detailed instructions. I’ve got everything covered to make the process smooth and hassle-free.

How soon will I get my refund/exchange?

I know waiting to hear the result can be a bit like waiting for your favorite TV show to drop a new season – a tad anxious! You’ll know if your refund/exchange request is approved or not within 5 working days. To speed up the process, please provide a detailed description and photos. As they are small batch made it may be a repair or refund. Rest assured all the options will be discussed via email to ensure you’re left feeling happy.

Got more questions or just want to chat? Feel free to drop me a line at [email protected]. As a small handmade business your satisfaction means the world to me, this is more than a sale, it’s sharing a personal connection with you and my garden! Happy shopping!